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Refund & Cancellation Policy

 Standard Candle Orders

We want you to love your purchase. If there is a problem with your candle, please contact us within 7 days of delivery or pickup.

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You may be eligible for a replacement or refund if:

  • The candle arrived damaged (cracked jar, broken lid, melted in transit, leaking wax, etc.)

  • The wrong scent or size was received

  • The candle has a performance issue (e.g., defective wick)
     

Conditions:

  • The product must be unused or burned less than 10%.

  • Photos of the defect/damage are required for review.

  • Refunds are issued back to the original payment method.
     

Not eligible for refunds:

  • Buyer’s remorse (e.g., “I don’t like the scent”)

  • Candles purchased on sale, at pop-up events, or final sale tables

  • Issues caused by improper use (e.g., leaving a candle burning unattended), not adhering to our Candle Care and Safety Guide.

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Custom Candle Orders

Custom candles are made specifically for you—this includes custom scents, labels, colors, or bulk/wholesale orders. All custom candle orders are final sale. No refunds, returns, or exchanges.

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Spa Appointments & Nail Services

To respect our technicians’ time and the schedules of all clients, we kindly ask for at least 24 hours’ notice for any cancellations or rescheduling. Appointments canceled more than 24 hours in advance will not incur any fees.

  • Same‑day cancellations (less than 24 hours’ notice) may be charged 50% of the service price.

  • Cancellations within 1 hour of the appointment time are considered a no‑show.

  • No‑shows may be charged 100% of the service price.
     

We do not offer refunds for completed services. However, we stand by our work.

You may request a complimentary fix if:

  • There is lifting, chipping, or breakage within 3 days (for gel or acrylic)

  • A service was not performed as requested

  • A nail breaks due to a technical issue—not accidental damage
     

Not eligible for refunds or free fixes:

  • Change of mind after service is completed

  • Damage caused by daily activities (breaking a nail at work, sports, etc.)

  • Normal wear and tear

  • Customer states they “don’t like the color” after polish application

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